Legal
Refund & Cancellation Policy
This Refund & Cancellation Policy explains the terms applicable to payments made for services provided by FreshVolt Tech through freshvolttech.com.
By purchasing or requesting our services, you acknowledge and agree to this policy, subject to applicable law and the specific terms agreed for your project.
1. Cancellation Request Period
Clients may request cancellation within 7 calendar days of making the payment, provided that substantial project work has not already been completed.
Cancellation requests after 7 calendar days may still be reviewed, but refund eligibility will depend on the project status, work completed, costs incurred, and agreed project terms.
2. Cancellation After Work Has Started
If development, design, consultation, research, configuration, or other project work has started, payment for work already completed may be non-refundable.
Where applicable, FreshVolt Tech may deduct the value of completed work and non-recoverable project costs from any eligible refund.
3. Cancellation After Project Completion
Once the agreed project has been completed and delivered, payments are generally non-refundable, except where required by applicable law or specifically agreed in writing.
Minor corrections or revisions included in the agreed scope do not constitute grounds for a refund.
4. Refund Request
Refund requests must be submitted to:
Please include:
- Full name
- Email address
- Project/service name
- Payment or transaction reference
- Date of payment
- Reason for the refund request
FreshVolt Tech will review a complete refund request and provide a decision within 7 business days.
5. Approved Refund Processing
If a refund is approved:
- FreshVolt Tech will initiate the refund within 7 business days of approval.
- After initiation, the bank or payment gateway may take an additional 5–10 business days to credit the amount.
- The total processing period may therefore be up to 24 business days from receipt of a complete refund request, depending on the circumstances and payment provider.
6. Refund & Cancellation Timeline Summary
| Stage | Timeline |
|---|---|
| Cancellation request | Within 7 calendar days of payment |
| Refund request review | Within 7 business days of receiving complete information |
| Refund initiation after approval | Within 7 business days of approval |
| Bank/payment gateway processing | Additional 5–10 business days |
| Maximum expected period | Up to 24 business days from receipt of a complete refund request |
Important: Submission of a cancellation or refund request does not automatically guarantee a refund. Eligibility depends on the project status, work completed, applicable third-party costs, agreed terms, and applicable law.
7. Third-Party Charges
Certain costs paid to third-party providers may be non-refundable, including:
- Domain registration
- Web hosting
- Premium themes or plugins
- Software subscriptions
- API charges
- Email services
- Payment gateway charges
- Other third-party services
Refunds for such services are subject to the respective provider's refund policy.
8. Change of Mind
A change of mind, change in business requirements, failure to use the delivered website/application, or decision not to continue with a project does not automatically qualify for a refund.
9. Client-Caused Delays
Delays caused by the client, including failure to provide content, approvals, information, access, or payments, do not automatically create a right to a refund.
10. Additional Work
Requests outside the original agreed project scope may require additional charges.
Choosing not to proceed with additional work does not automatically entitle the client to a refund for work already completed under the original scope.
11. Failed or Undelivered Projects
If FreshVolt Tech is unable to complete an agreed project due solely to reasons attributable to FreshVolt Tech, we will work with the client to determine an appropriate resolution based on the project status, work completed, payments received, and applicable law.
Where appropriate, this may include completing the agreed work, providing a partial refund for undelivered services, or another mutually agreed solution.
12. Refund Method
Approved refunds will generally be processed through the original payment method where reasonably possible.
The actual time for the refund to reach the customer may depend on the payment gateway or bank.
13. Disputes
For any payment, cancellation, or refund concern, please contact us first at:
We will review the matter and attempt to resolve it in accordance with the applicable agreement and law.
14. Legal Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable law.
15. Changes to This Policy
FreshVolt Tech may update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with a revised "Last Updated" date.
16. Contact Us
FreshVolt Tech
Website: freshvolttech.com
Email: info@freshvolttech.com